Customer Service Representatives in Alicante

Customer Service Representatives in Alicante

We are looking for enthusiastic Customer Service Representatives in Alicante, able to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone.

Triora Spain, network of alcohol and drug addiction care clinics positioned in strategic regions of Spain, servicing local and international clients.

Triora is part of Parnassia Groep, the Netherlands’ largest provider of mental health care, with a 400-year history. The group’s mission is to provide professional and respectful help to people suffering from addiction and psychological problems.

Job description

The representative is responsible for handling all the incoming calls directed to our clinics with empathy and tact and for explaining thoroughly Triora Patient´s Journey to our clients.

Additionally, the Triora Customer Service Representative will handle appointments and follow up opportunities via our CRM.

Requirements

  • English – C1.
  • Spanish – C1.
  • Great communication skills (written and spoken).
  • A motivated and enthusiastic personality.
  • Good numeric and verbal reasoning skills.
  • Self-organized, planning and prioritization skills.
  • Problem solving ability and very good customer service skills.
  • Experience in the medical sector handling enquiries and providing information on treatment and prices.

Skills and abilities

  • Answer inbound calls, chat and emails within guidelines and goals established by clinics and contact centre management.
  • Provide all the relevant information with tact and empathy helping the potential clients understanding the various options available and choosing the right package for them.
  • Consistently achieve call, email, and chat quality standards.
  • Deliver a quality customer experience on every interaction.
  • Use efficiently our CRM system recording all the relevant information, manage the agenda of the clinics and follow up opportunities based on the stage of the lead.

Interested?

Please respond to Laura Vaquer, HRM Manager Triora Spain, with a motivational letter and a CV. Please send in via HR@triora.es.

Company: Triora Spain
Department: Triora Alicante
Function: Customer Service Representative
Hours: 40 hours per week. Monday to Friday on a morning/afternoon rotation (Opening hours: 9 am to 9 pm)
Salary:  Competitive Work centre: Alicante (San Juan and Alicante City Centre)
Language: Native Spanish and reasonable English in writing and speaking
Vacancy holder: Laura Vaquer


Our vision

Triora is dedicated to helping you and your loved ones recover from addiction, and regain a meaningful life.

Our mission 

Triora aims to expand its highly successful private addiction treatment to patients across Europe, using the unique, holistic Triora Model, which treats body, mind and soul. Our dedicated, professional staff are passionate about helping people to recover from addiction. We go the extra mile to help you or a loved one find your purpose, and lead a happy, fulfilling life. We provide discrete, confidential treatment for alcohol abuse, addiction to cocaine, cannabis and other drugs, as well as gaming and gambling. Our patients are adults with an income, home and social network who can afford our private rehabilitation care.

Our values 

  • We have great respect for people who make the choice to tackle their life problems.
  • Many of our professional team have personal experience with addiction and can therefore truly understand what our patients are going through. 
  • We put into practice all our knowledge and expertise in supporting you and your family through the healing and addiction recovery process. 
  • We are transparent, open and honest with our patients.
  • We work with commitment, passion and pleasure. 
  • An enduring bond – as a result of the above, the bond we create with patients is enduring, often lasting long after treatment has ended.

Triora Model

Triora’s addiction care is one of the most successful ways to overcome addiction. Using the unique Triora Model, we treat body, mind and soul to help you and your loved ones regain a meaningful life. Our professional staff provide discrete inpatient and outpatient rehabilitation to people like you from the pleasant surroundings of our private recovery clinics in Alicante and Malaga, Spain.

Triora Model
  • 97% of former patients recommend us
  • High long-term recovery rate
  • 8 weeks to regain a meaningful life