Triora respects your privacy

Privacy policy

Triora is part of the Parnassia Groep  and follows the privacy policy of Parnassia Groep.

The information on this website has been compiled with great care. Parnassia Groep is not liable for any direct or indirect damage that may arise from the use of the information provided.

Triora respects your privacy 

We are aware that you trust in our organisation. We therefore consider it our responsibility to protect your privacy. This privacy policy applies to data processing by Triora, including on our website. Triora is not responsible for the privacy policy of third parties, or other sites and resources.

Triora respects personal privacy and ensures that the personal data you provide to us is treated confidentially.

What is Triora’s cookie policy?

Triora uses cookies on its website. These are small, simple data files which are stored on your computer's hard drive. Triora uses temporary cookies for functional and statistical purposes. These cookies do not contain personal data and are only used to make the website user-friendly. Temporary cookies are deleted after visiting the website.

Triora may also use permanent cookies. A permanent cookie will remain on the hard drive of your ancillary equipment unless you delete it yourself. Based on this cookie, our website can recognise you if you visit our website again. With the help of this cookie, our website can be specially customised for you to improve your user experience.

You can turn off cookies in your internet browser. If you have disabled cookies in your browser, you can still visit most of our website's content.

How does Triora process website visitor behaviour? 

General visitor information is stored for all Triora’s websites. Visitors are not identified and all statistical data is kept anonymous, for example, by deleting your IP address before processing statistical data. This includes data such as the most visited pages. We use this information to constantly make our websites more user-friendly in order for us to assist you as well as possible.

Which personal data does Triora process?

Personal data:

Personal data refers to all information that can be traced to a person. It also includes data that indirectly says something about someone. Personal data includes for example, your name, address, social service number, telephone number, information about psychological complaints and insurance details.

We request this information from you using the following forms:

Call me back form
​Registration form
Contact form
Newsletter subscription form

What do we use your data for? 

We need the personal data that we receive from you to provide you with the services you request, to enable us to account for the costs (health insurer or municipality) and the content of our care (Health Inspectorate ).

Triora keeps electronic patients records for each patient. Healthcare providers systematically record here any patient-related activity and other data that are important for proper and safe patient care, and for the accountability and verification of medical care.

Your electronic records will be stored securely on the Parnassia Groep's closed network. Technical and organisational security measures have been taken to protect your electronic records from unauthorised access, modification and deletion.

Except as required by law, Triora does not share patient data with third parties, without the express and specific permission of the patient.

In exceptional cases, Triora acts in accordance with the guidelines from the Royal Dutch Medical Association (KNMG) for dealing with medical data. 

If the patient does not wish to disclose his diagnosis to his health insurer, Triora applies the privacy declaration.

Triora maintains patient privacy by only granting access to patient records to care providers who are directly involved in patient treatment. An exception has been made for a number of employees (not holding an authorised position) in order to maintain quality assurance and continuity of care. In principle, health insurers can request medical information from Triora in order to grant permission for certain types of treatment (authorisation by the health insurer), and in the context of material controls.

In situations where professional confidentiality must potentially be broken, such as where there is a danger of suicide, or suspicions of child abuse or domestic violence, Triora acts in accordance with the professional and legal regulations, such as the Wet Verplichte meldcode huiselijk geweld en kindermishandeling (law requiring health providers and other organisations in the Netherlands) to have a reporting code for domestic violence and child abuse), and the consequent child check. In such cases, Triora requests the health insurer’s code of conduct. 

Parnassia Groep has an agreement with Stichting Benchmark GGZ (SBG) regarding the delivery of benchmark data. These include ROM tools and the Consumer Quality Index. These data are provided to SBG in a non-traceable format.

In the case of data provision for scientific research, patient consent is required, except for non-traceable data.

Where and for how long do we store your personal data?

Your personal data are not stored on our Internet servers but are encrypted and sent directly to our systems and deleted from our public online environments. Our systems use the retention period that we are obliged to comply with on the basis of  legal requirements. 

Your medical records are kept for the statutory term of 15 years, or for longer if necessary for the provision of good healthcare.

For the purpose of protecting your personal data, we have taken appropriate technical and organisational measures to prevent loss or unlawful processing of that data.

In addition to the regulatory safeguards that apply to all your personal data, sensitive personal data is sent encrypted, so that it cannot be accessed by an unauthorised third party.

Can I access, change or delete my medical record? 

Within the period of statutory retention, the patient has right of access and to a copy of his patient records. The patient may request this from his medical director . To ensure that the request for access is made by you, we ask you to send together with your request, a copy of your ID with your passport photo and social services number blacked out in order to protect your privacy. Triora will respond to your request as soon as possible and within four weeks.

By law the patient has a right to correction in the event that factual personal data are incorrect. Lastly, the patient can request the deletion of his medical records from the medical director. Triora may refuse this, giving reasons.

Contact us

Triora takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly protected or there are indications of misuse, please contact us at

Yes, please call me back

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