From 25 May 2018 all your personal data will be protected by the GDPR: the General Data Protection Regulation. This law has been adopted by the European Commission and applies to residents of all European countries. This strengthens and extends the privacy rights of citizens. On this page you can read all about your rights according to the new privacy law GDPR.
According to the GDPR, Triora may only process personal data if there is a legally valid reason and a clearly defined purpose. We may also use this information only for that purpose. Triora has taken the necessary measures to handle your personal details carefully. Under the old legislation you already had the right to inspect your healthcare file, the right to correct your personal data and the right to delete your data.
With the new privacy legislation you also have the right:
The medical file is kept in accordance with the legal term of 15 years or as much longer as provided by the care of a good care provider. Your personal data is not stored on our internet servers but is sent directly encrypted to our systems and erased from our public online environments. For the protection of your personal data, we have taken appropriate technical and organizational measures to prevent loss or unlawful processing of these data.
You are entitled to inspect and to a copy of your patient file. You can ask your counsellor for this. In order to ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. We ask you to blacken your passport photo and NIF number in this copy. This is to protect your privacy. Triora will respond to your request as soon as possible, but within four weeks.
Access to your file is free. You are also entitled to copies of your medical data. Do you want more than one copy of all data? Then we ask for compensation.
The right of correction gives you the right to request correction of your personal data. You can ask Triora to correct, supplement, delete or protect your personal data. You can request correction if your personal data is factually incorrect or incomplete. You may also ask an employee to add your opinion to your file, if you would like to.
This right gives you the opportunity to take personal data with you and transfer it to another healthcare provider. The right of data portability applies to part of the data in medical records. The personal data that you have actively and consciously provided are covered by this right. Triora can supply this information electronically to you or another healthcare provider at your request. After this, Triora will erase your data.
This right means that you may ask Triora to delete data from your file. You can ask your counsellor for this. Are you asking for destruction of your entire file? Triora can refuse a request for destruction, for example if the data are necessary for continuing to provide care. You can submit a request for the destruction of your file to the medical director. Triora has a month to comply with this request. If we reject your request, we will explain it to you in writing.
Are you not satisfied with how Triora handles your personal data? Always discuss this with your counsellor. Do they not take away your worries? You can file a complaint to Laura Vaquer, lawyer from Triora, firstname.lastname@example.org. You can also submit a complaint to the Spanish data protection Authority (AEPD)
Do you still have questions after reading this information? Then contact the Quality Manager from Triora: Hjördis Barfoot, email@example.com.
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